Refund policy

Return & Exchange Policy – Kenda Shop

• Return Period:
  
• Returns must be made within 3 business days of delivery.
  

• Eligibility:
  
• All products are eligible for exchange as long as they are in their original condition.
• No refunds for products in perfect condition; only exchange is allowed.
  

• Responsibility for Shipping Costs:
  
• If the product is damaged or incorrect, Kenda Shop covers the return shipping cost.
• If the product has no defects, the customer is responsible for return shipping.
  

• Exchange Conditions:
  
• Products can only be exchanged if they are undamaged and in the same condition as received.

• Refunds:
  
• Refunds are not available; only exchanges are permitted.
• If applicable, refunds for damaged/incorrect items can be processed via the delivery agent, InstaPay, or Vodafone Cash.